Hey, welcome to Spielbank Hohensyburg.
Your privacy matters to us just as much as the fun you have spinning Merkur slots or playing live casino games. This Privacy Policy explains in plain English what information we collect, how we use it, and how we keep everything safe and secure. We fully comply with German and EU data protection laws (GDPR), so you can play with complete peace of mind.
By using Spielbank Hohensyburg online casino, the Spielbank Hohensyburg App, or any of our services, you agree to the practices described below.
1. What Personal Information We Collect
When you register, deposit, claim your Spielbank Hohensyburg Bonus, or play games, we may collect:
- Basic account details (name, email, date of birth, address)
- Payment information (processed securely by our partners)
- Device and usage data (IP address, browser type, pages you visit)
- Communication records (if you contact our 24/7 support)
- Gaming activity (which games you play, bonus usage, etc.)
We never collect more than we need to provide you with a smooth, safe experience at Merkur Spielbank Hohensyburg.
2. How We Use Your Information
We use your data to:
- Create and manage your account
- Process deposits, withdrawals and the Spielbank Hohensyburg Bonus
- Offer you personalised promotions and free spins
- Let you enjoy Spielbank Hohensyburg Demo mode and real-money games
- Improve our website and mobile app
- Prevent fraud and meet legal requirements (age and location checks)
- Send important updates (only when necessary)
Everything is done to make your time at Spielbank Hohensyburg better and safer.
3. Sharing Your Information
We only share your data when it’s necessary:
- With trusted payment providers (Giropay, PayPal, etc.)
- With gaming regulators for licensing compliance
- With Merkur Gaming partners for game delivery and jackpots
We never sell your personal information to third parties for marketing. Any sharing happens under strict contracts that protect your privacy.
4. Cookies and Tracking Technologies
We use cookies and similar tools to:
- Keep you logged in
- Remember your language and preferences
- Show you relevant Spielbank Hohensyburg Bonus offers
- Analyse how our casino is used so we can make it even better
You can manage or block cookies through your browser settings at any time. Our cookie banner makes it easy to choose what you accept.
5. Your Rights Under GDPR
As a player in Germany, you have strong rights:
- Access your personal data
- Correct or delete your information
- Withdraw consent for marketing
- Object to certain processing
- Request data portability
To exercise any of these rights, just contact our support team via live chat or email. We usually respond within a few hours.
6. Data Security
We use the latest encryption, firewalls and security measures to protect your information. Your account is also protected by optional 2-factor authentication and fingerprint/Face ID in the Spielbank Hohensyburg App.
7. How Long We Keep Your Data
We keep your information only as long as needed for the purposes above or as required by law. Once it’s no longer necessary, we securely delete or anonymise it.
8. Changes to This Privacy Policy
We may update this page from time to time. The latest version will always be posted here with the “Last updated” date. We’ll let you know about big changes via email or in your account.
Last updated: April 17, 2026
9. Contact Our Privacy Team
Got questions about how we handle your data? Our friendly support team is available 24/7 in English and German. Just open the live chat in the casino or app and ask – we’re here to help.
You can also email us at privacy@spielbank-hohensyburg.com.
At Spielbank Hohensyburg we believe in total transparency so you can focus on what matters most – enjoying the authentic Merkur experience, claiming your bonuses, and having fun responsibly.
Play responsibly. 18+ only.